FAQs

Where are your ingredients sourced from?

Our dates come from USA, Tunisia, and Palestine
Our nuts are from The USA.
Our dark chocolate is from Belgium

I want to make several orders to ship to several people, how can I do this?

You will have to make separate orders for each person you want to ship to. If you are looking to order more than 10 products, please send us an email and we can provide a bulk discount. 

What is the difference between One Bite Palm Bites & Two Bite Palm Bites?

The difference is the type of date. Two Bite Palm Bites are large Medjool dates, juicy and rich in flavour. The One Bite Palm Bites are Deglet dates, which are 1/4 to 1/2 the size of a Medjool date, it is not as juicy, but still very delicious. It comes down to your preference. If you are new to eating dates, you should go with the Two Bite Palm Bites. 

Will the chocolate melt during shipping during warmer months?

To protect the chocolate from melting, we add single-use ice packs in your package. These ice packs are safe for shipping and you can dispose of them when you open the package.

How do I store Palm Bites?

Palm Bites can be stored at room temperature as our chocolate is dairy free and does not require refrigeration. However, if you like your chocolate cold and to extend the shelf life, you can store it in your fridge or freezer. 

Do you ship internationally?

At this time, we only ship within Canada & USA. We hope to one day be able to ship worldwide, but not at this very moment. Very sorry for the inconvenience.

What is your return policy?

Due to the nature of the items we sell, we do not accept returns. However, if there are any issues with your order like if we shipped out the wrong size or flavour, or perhaps the package was damaged during shipment, please contact us and we'll make it right.